Practice Operations, Smiles 4 Keeps Pediatric Dentistry
Aug, 2012 - Nov, 20175 years 3 months
Responsible for the full digital transformation of the business, I made
one of the country's largest privately-held pediatric dental groups
legible to itself and to third parties.
This practice maintains high ethical standards and serves a large patient
base including many of the most at-risk children of the region. I closed
the substantial operational gap that diminished this excellence.
With a full staff of 100, record-setting annual patient encounters, and
very little chance for downtime, I stewarded this multi-location practice
from paper records to centralized digitization, introduced reporting and
analytics, and created/documented/implemented workflows to outpace legacy
systemic and structural issues. I led complex change shortly before a cross-generational
transfer of ownership was anticipated.
I developed a great relationship with our practice management software
vendor, OpenDental. I played an active role in their product development,
even meeting their ownership in Oregon to discuss how they could better
support the analytical needs of group structures and the needs of pediatric
dentistry.
I spoke publicly at American Academy of Pediatric Dentistry, Pennsylvania
Academy of Pediatric Dentistry, and Medicaid State Dental Association on
the subjects of record-keeping, Medicaid compliance / digitization of dental
records.